Privacy Policy – Nurturing Progress
Last updated: 25 August 2026
1. Who We Are
Nurturing Progress (“we”, “us”, “our”) provides educational psychology and therapeutic support for children, young people and families.
Data Controller: Rachel Lander Email: rachel@nurturingprogress.co.uk ICO Registration Number: ZB509520
We are committed to protecting your privacy and handling your personal information safely, respectfully and lawfully.
2. What This Policy Covers
This privacy policy explains:
· what personal data we collect
· how we use it
· our lawful bases for processing
· how long we keep your information
· who we share it with
· your data protection rights
· how to contact us or the ICO
3. The Data We Collect
We collect personal information when you contact us through our website, email or telephone.
This may include:
· your name and contact details
· details about your child or young person (name, age, school, needs)
· information relevant to your enquiry
· safeguarding or wellbeing information you choose to share
· Special category data
Because we support children with emotional, educational and mental‑health needs, we may process:
· health information
· behavioural or wellbeing information
· safeguarding concerns
At this point, we only collect the information you provide us with.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
· Legitimate interests – responding to your enquiry and providing requested information
· Consent – when you ask us to contact you or request ongoing involvement
· Vital interests – where there is an immediate safeguarding concern
· Provision of health or social care – when processing wellbeing or mental‑health information
· Substantial public interest (safeguarding) – when sharing information to protect a child or young person.
5. How We Use Your Information
We use your information to:
· respond to your enquiry
· understand your situation
· arrange contact or consultation
· provide information about support options
We will not use your information for marketing unless you explicitly consent.
We will never sell your data.
If you share information that indicates a safeguarding concern, we may process this under vital interests or substantial public interest (safeguarding).
6. How Long We Keep Your Information
Enquiry information is kept for 12 months, which allows us to respond to follow‑up questions and understand returning enquiries.
If you begin working with us, your data will be stored under our client data retention schedule, which will be shared with you.
You can request deletion at any time.
7. Sharing Your Information
We may share information with:
schools or educational settings
health or social care professionals
safeguarding agencies
trusted service providers (e.g., website host, email provider)
We only share information when:
· you have given consent
· it is necessary to respond to your enquiry
· there is a safeguarding concern
· we are legally required to do so
8. Security
We use appropriate technical and organisational measures to keep your data secure, including:
· encrypted devices
· password‑protected systems
· secure cloud storage
· restricted access to records
We use trusted third‑party services such as secure email and website hosting providers
9. Cookies
Our website uses cookies to improve functionality and understand how visitors use our site. Non‑essential cookies (such as analytics) will only be used with your consent.
You can manage your cookie preferences through your browser settings.
10. Your Rights
You have the following rights under UK GDPR:
· right to access your data
· right to rectification
· right to erasure
· right to restrict processing
· right to object
· right to data portability
· right to withdraw consent
· right to complain to the ICO
To exercise any of these rights, contact us at: rachel@nurturingprogress.co.uk
11. Complaints
If you have concerns about how we handle your data, please contact:
Data Controller: Rachel Lander Email: rachel@nurturingprogress.co.uk We will acknowledge receipt of your complaint within 30 days.
If you are not satisfied, you can contact the ICO:
Information Commissioner’s Office www.ico.org.uk Telephone: 0303 123 1113
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.